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DELIVERY TIMES
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If the product is marked as STOCK, the product is in stock and ready to ship within 3 to 5 days, delivery time may vary depending on the country you live in.
if a product is marked out of production it means that there are no plans to produce it immediately, but please let us know if you are interested!
If a product is marked Sold out! it means that it is out of stock, but it will be restocked soon, contact us to know the restocking dates!
If the product is marked as PRE-ORDER, the pedal you just purchased will be manufactured, and the estimated manufacturing time is 4-5 WEEKS , in that time you will receive confirmation emails and information about the construction of your pedal and at the time of completion you will be written to confirm the shipment.
INTERNATIONAL SHIPPING, TAXES AND RETURNS
Customers within the European Union will pay 21% tax, please do not write to us asking about tax evasion.
if you buy outside the european union, at the moment we receive your order, we will refund you the equivalent of the taxes so that you will not be charged again at customs and they will be managed by your country.
We do not accept any type of return for products sold outside the European Union. Due to the numerous frauds, demands for refunds without justified cause, and the increasing difficulty to bring back our products, we do not accept returns of products leaving the European Union. Sorry for the inconvenience​​​​​
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All products sold within the European Union have a 14 day return period, either due to a change of mind or a fault.
In case of damage, a return label will be provided and you will be refunded the full amount or a new product as required.
In case of a change of opinion, the customer will bear the cost of return and the shipping costs will not be refunded.
We will repair all lofimind products free of charge.
We do not accept any type of return for products sold outside the European Union. Due to the numerous frauds, demands for refunds without justified cause, and the increasing difficulty to bring back our products, we do not accept returns of products leaving the European Union. Sorry for the inconvenience
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TECHNICAL DATA:
Q. Are your pedals all true bypass?
A. YES!
Q. What powersupplies/batteris work better with your pedals?
A. Some of our pedals are reverse polarity, but as long as you use a regulated and isolated power supply there will be no problems.
Please do not use power supplies in Daisy chain, these can leak noises in your sound and other pedals, and will not work properly in reverse polarity pedals. the best is to use a 2.1mm barrel, 9V negative tip, positive ring, AC to DC power adaptor with 200-300ma . For batteries we recommend carbon-Zinc for use with fuzz.
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REPAIRS:
Q. I think my pedal is broken, can you fix it?
A. If you have had a problem with one of our pedals, please first of all check that it is a problem with the pedal itself and not with the cables or power supply. If the problem persists, please contact us by email at lofimindeffects@gmail.com. We will try to find a solution as soon as possible and if not, you can always send us the pedal. The repair is free of charge no matter how old the pedal is, unless the inside of the pedal has been modified. the only thing we do not take care of in your repair are the shipping costs!
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Distributors
Q. Can we sell your pedals in our store?
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A. Yes, we sell to stores, please write to us to inform you about the conditions we offer to stores and distributors.
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